Country Cousins Supports with Live-in Care Nationwide

After finding out the average cost of employing an overnight carer, we were pleasantly surprised when Country Cousins informed us of their services and corresponding costs. We decided to give them a go for a 5 night stay over and arranged everything through a very helpful lady called Kelly. Kelly assured us that she had just the person to suit our requirements and she was right. Norma turned up as promised after a pre meet phone call and she was absolutely perfect. Norma was professional to the core as well as being empathetic and patient with my mother in law who isn’t the easiest woman to deal with. Kelly stayed on the ball with follow up phone calls to ensure we were happy with their service and I can only say that we intend to use Country Cousins as many times as possible before the inevitable happens.

My mother had a live in carer from Country Cousins for two weeks to enable my wife and I to take a holiday. The registration process was straightforward and thorough. (Be open and honest during this process, the better the information given, the more successful the match will be!). The carer offered looked good on paper, and after a phone call with both myself and my mother, she was booked. My mother had a great fortnight, she managed to get out more, had company, and with the comfort of staying in her own home. So glad she chose this option rather than 2 weeks respite in a care home!

My elderly Aunt used Country Cousins for about 3 months having been in hospital before. Over the 3 months, she had 2 different carers both were lovely and my Aunt got on well with them. It was quite obvious that they enjoyed their work. My Aunt is now well enough to manage with carers coming in regularly rather than having the 24hour care. This is partly down to these carers getting her a bit more mobile and looking after her so well. I would definitely use them and will use again if necessary.

Country Cousins have been professional and caring in all my dealings with them. They have provided some excellent carers for my elderly aunt, and always liaised with me about any issues.

We asked Country Cousins to find us a carer at very short notice due to the nature of my Uncle's illness. The agency were amazing and found us a wonderful carer within a few days who was able to look after my Uncle from the moment he came out of hospital until the end. She was delightful, kind and thoroughly professional. She cared beautifully for my Uncle and worked very efficiently with all other carers and agencies involved in his treatment. We found the agency easy to deal with, approachable, quick to react to our needs and always willing to make changes, although this is not something we ever needed them to do. I cannot recommend Country Cousins highly enough.

Using Country Cousins since Jan 2024. Acting as point of contact for a very good friend who found himself for the first time a situation which needed live in care. It has been quite a journey. Sharon Croley the Country Cousins care co-ordinator has always been able to provide carers. She has been very honest and professional in resolving any issues. Getting a good match between client and live in care is something that is hard. Sharon has worked with us to get the best result and has been there through all the ups and downs. I would give Country Cousins 5 stars but I want any readers if this review to realise live in care is a journey, something to be worked at and taken seriously.